299db Privacy Policy – Our Firm Commitment to Protecting Your Information

299db (referred to herein as "we", "our", or "299db") is an internationally licensed online gaming and betting platform. This Privacy Policy explains how we collect personal information from our users, the purposes for which it is used, and the measures we take to keep it secure.

We believe privacy is a fundamental right. That is why 299db has been built from the ground up with user data protection as its highest priority. We collect only what is necessary and never use it for purposes beyond what is required.

This Privacy Policy Terms and Conditionsshould be read alongside, as both documents together form the complete legal framework governing the use of 299db.

This policy applies to all individuals using 299db from Bangladesh. If you access 299db from outside Bangladesh, this policy applies to you as well.

299db collects information in three main ways: what you provide directly, data collected automatically, and information received from third parties.

Information you provide directly:

• At registration: full name, mobile number, date of birth, and password
• For KYC verification: a photo of your national ID, passport, or other accepted identity document
• For payments: mobile banking number (Mobile Banking, Nagad, Rocket, etc.)
• When contacting support: your messages and attached files

Automatically Collected Information:

• IP address and device type
• Browser Type & Version
• Time spent on the site and pages visited
• Gaming & Betting Activity Logs
• Transaction History

299db uses your information only for specific, legitimate purposes. We never use your data unnecessarily or without your consent.

299db never sells your data to advertisers. Our marketing communications cover only 299db-related offers and updates, and you can opt out at any time.

299db does not sell, rent, or share your personal information with third parties for commercial purposes. However, there are certain circumstances under which information may be shared:

• Payment Provider: Necessary information is shared with mobile banking providers to process transactions.
• Game Provider: Minimum necessary information may be shared with game operators on the 299db platform.
• Regulatory Authority: Information may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
• Anti-Fraud Services: We work with specialized security providers for fraud detection.

All of the above third parties are bound by strict data protection agreements with 299db. They may use your information only for the designated purpose and for no other use.

How long 299db retains your data depends on the type of information and applicable legal requirements.

• Account Information: For the duration the account is active, and for a further 5 years after closure (as required by law).
• Transaction Records: Minimum 7 years (as required under anti-money laundering regulations).
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 2 years.
• Cookie Data: From 30 days up to 1 year, depending on the cookie type.

Once the retention period has passed, we securely delete your data or anonymize it so it can no longer be linked to you.

299db uses cookies on its website to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

299db uses the following types of cookies:

• Essential Cookies: Essential for the site to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings (such as language selection).
• Analytics Cookies: Collects site usage statistics that help us improve our services.
• Security Cookies: Used to detect fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how 299db functions.

As a 299db user, you have several important rights over your own personal data. We respect these rights and are committed to helping you exercise them effectively.

To exercise any of these rights, please contact the 299db support team. We typically respond to requests within 30 days.

299db is a 18+ Platform. We do not knowingly collect information from anyone under the age of 18. If we become aware that a person under 18 has created an account, we will immediately close that account and delete all associated data.

If you believe a minor is using 299db, please notify our support team immediately.

299db employs industry-leading security technology to protect your information. Our security framework is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security on your account.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Staff Training: All staff are trained in data protection policies.
• Incident Response Plan: A rapid response plan for any security incidents.

Please note that no platform can guarantee complete security over the internet. To protect yourself, always use a strong password and never share your login credentials with anyone.

299db may update this Privacy Policy from time to time. Changes may be driven by:

• Launching new services or features
• Legal changes or new regulatory guidelines
• Security Technology Improvements
• User Feedback & Suggestions

For significant changes, we will display a notice on the website. The "Last Updated" date at the top of the policy will always reflect the latest revision. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay informed of any updates.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact the 299db support team. Our dedicated privacy team will process your request as promptly as possible.

If you are not satisfied with how we have handled your complaint, you may lodge a complaint with the relevant data protection authority in your country.